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Industries such as Banks, Airlines require
large scale data entry and revenue accounting work to be
done. For revenue accounting and other backoffice accounting
operations, paper documents / raw data are sent to remote
locations, which are used for data entry and necessary
reconciliations. Using high speed datacom links for their
backoffice and data processing operations, these banks,
airlines and other organizations with extensive data
turnover and customer interface, are able to save costs and
valuable resources. The prime concern of these companies is
100% availability of data and uptime of facilities. In other
words, such a center could be realized simply as an offshore
extension of existing information and backoffice operations
promising constant availability.
Over the last few years, there has been a steadily growing
trend to outsource these services to major IT service
providers with contracts running into decades. The prime
criteria for such projects is quality of organisational
processes, availability of abundant manpower and ability to
dedicate resources to clients’ needs. |
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 What is data processing?
Data Processing is a category of IT Enabled Services
pertaining to capture, digitisation and processing of data
emanating from various sources. Traditional data processing
services comprise of punching data from manually filled
forms, images or publications; preparing databases and
integrating them. However, with the advent of multimedia and
internet, sources have widened to include manually printed
documents, images, sounds and video. Equally diverse are the
new output media which include databases on servers, hard
copy publications, CD-ROM authoring and managing records
emanating from internet based queries.
Data Processing has acquired significance in the last decade
as information has become a critical resource for most
enterprises dependent on timely, effective and judicious use
of IT. These industries may have to make internal decisions,
swiftly respond to a customer query, present reports, or for
any other use driven by information availability.
Importantly, there is an increasing comfort level with
outsourcing such services and as MIS staff are deployed in
more tasks requiring high skills.
Using high speed datacom links for their backoffice and data
processing operations, organisations with extensive data
turnover and customer interface, are able to save costs and
valuable resources.
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